Terms & Conditions

1. Agreement to Terms

By accessing our website, submitting a contact or assessment form, scheduling a consultation, or engaging Mountain MiniSplits for any services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. About Our Services

Mountain MiniSplits provides ductless mini-split system installation, consultation, and related services in Richmond, Chesterfield, Henrico, and Central Virginia.

Our services include:

• Free in-home assessments and 3D visualization consultations
• Ductless mini-split installation (wall mount, low wall, ceiling cassette, ceiling recessed)
• System recommendations and equipment sourcing
• Post-installation support and warranty facilitation

3. Free Assessment

Our free home assessment is a no-obligation consultation. Scheduling an assessment does not create any contractual obligation to purchase or install any equipment or services.

During the assessment, our team will provide a project recommendation and quote. All quotes are valid for 30 days from the date of issue unless otherwise stated in writing.

4. Quotes & Pricing

All prices quoted are based on the information gathered during the assessment. Final pricing is subject to change if site conditions differ materially from what was assessed, including but not limited to:

• Unexpected structural obstacles (walls, insulation, framing)
• Electrical panel upgrades required beyond standard scope
• Access difficulties (attic, crawl space, exterior routing)
• Changes to the scope of work requested by the customer

Any changes to the original quote will be communicated to and approved by the customer in writing before additional work proceeds.

5. Scheduling & Cancellations

Appointments may be rescheduled with at least 48 hours' notice at no charge. Cancellations or rescheduling with less than 48 hours' notice may result in a scheduling fee at our discretion.

Mountain MiniSplits reserves the right to reschedule appointments due to weather, equipment delays, or other circumstances beyond our control. We will notify you as soon as possible in such cases.

6. Payment Terms

Payment terms will be outlined in your written project agreement. Typical terms include:

• A deposit required to secure the installation date and order equipment
• Balance due upon project completion

Accepted payment methods will be specified in your agreement. Overdue balances may be subject to a late fee of 1.5% per month.

7. Warranty

Equipment Warranty: All equipment installed by Mountain MiniSplits carries the manufacturer's warranty. Mitsubishi Electric products typically include a 12-year parts warranty when registered by a Diamond Contractor.

Labor Warranty: Mountain MiniSplits warrants all installation labor for a period of 1 year from the date of installation. This warranty covers defects in workmanship. It does not cover damage resulting from misuse, neglect, unauthorized modifications, or acts of nature.

To make a warranty claim, contact us at [email protected].

8. Customer Responsibilities

To ensure a smooth installation, the customer agrees to:

• Provide accurate information about the property during the assessment
• Ensure safe and unobstructed access to all work areas on the day of installation
• Ensure a licensed electrician has completed any required electrical work prior to installation (if applicable and agreed upon)
• Obtain any necessary permits, HOA approvals, or landlord permissions prior to scheduling (we can advise on what's required)

9. Permits & Compliance

Mountain MiniSplits operates in compliance with all applicable local, state, and federal codes. We will obtain required mechanical permits where applicable. The customer is responsible for any HOA approvals or property-specific permissions.

10. Limitation of Liability

Mountain MiniSplits' total liability for any claim arising from our services shall not exceed the total amount paid by the customer for the specific service giving rise to the claim.

We are not liable for:

• Indirect, incidental, or consequential damages
• Pre-existing conditions in the property discovered during installation
• Delays caused by supply chain issues, weather, or other events outside our control
• Issues arising from customer-supplied equipment or materials

11. Website Use

The content on our website — including text, images, videos, and graphics — is the property of Mountain MiniSplits and is protected by copyright. You may not reproduce, distribute, or use any content without our prior written permission.

We make every effort to keep the information on our website accurate and up to date, but we make no warranties about the completeness or accuracy of the content.

12. SMS & Marketing Communications

By submitting your phone number through any form on our website, you consent to receive SMS messages from Mountain MiniSplits regarding your inquiry, appointment, or project. You can opt out at any time by replying STOP. Message and data rates may apply.

We will not use your contact information for third-party marketing or sell it to outside parties.

13. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith communication. If a resolution cannot be reached, disputes shall be governed by the laws of the Commonwealth of Virginia and resolved in the courts of Chesterfield County, Virginia.

14. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The updated version will be posted on our website with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised terms.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Service area: Richmond, Chesterfield, Henrico & Central Virginia